Frequently Asked Questions (FAQs)

Sewing Machine Services & Sales

What are your opening times?
Tuesday - Saturday: 9.00am - 5.00pm
Closed: Sundays, Mondays & Bank Holidays

Is there parking near your shop?
There is on street parking and public car parks nearby. You can park your car outside the shop on the Sydenham Street side to load and offload.

Do you collect and deliver?
We can collect and deliver locally free of charge and can arrange delivery of industrial machines in a wider radius by arrangement. Please call us for further information.

What branded names to do you keep in stock?
We have a good selection of well-known brands and models in the showroom and are approved Janome, Jack, Juki and Wimsew stockists. If there’s a particular brand or model that you are after we will always be able to source one quickly for you and give you a price. And buying direct from us means we can offer excellent face-to-face back-up support and after sales service, something you just can’t get if you buy online!

My grandmother used to have one of those old black Singer hand machines. Do you come by them at all?
Yes we do, and we sell them in the showroom too. We are often asked if we buy in vintage and antique sewing machines, and will be happy to consider this if we felt they could be restored. We sell all kinds of secondhand machines so if there is anything you are particularly looking for please ask us.

Do you sell sewing accessories and parts?
We stock a good range of spare parts and accessories and can source specialist items from our reliable suppliers nationwide.

Do you sell haberdashery?
We stock a good range of sewing aids including cottons and threads, zips, bobbins, belts, machine oil and scissors etc.

How much do you charge to service or repair a sewing machine?
Almost all machines are able to be brought back to good working order although sometimes it’s uneconomical to have the work done. We will look at your machine and give you a frank and honest appraisal and free estimate with no obligation on your part to have the work done.

Are your machines fully guaranteed
All new industrial machines carry a statutory 12 month warranty. All new domestic machines have a minimum two years manufacturer’s warranty which we handle should there be a problem. Any malfunction of glitch with your machine will be sorted out by us personally in our workshop.